For CTOs & IT Decision Makers

Technical Architecture

No RAG wrapper. No chatbot API. Our own agentic platform with full-stack intelligence — built for enterprise requirements.

130+

API endpoints

20+

DB indices

<5ms

DB queries

Background workers

From message to intelligence — in milliseconds

The complete processing flow behind every customer interaction.

Webhook receipt — Multi-channel ingestion + prompt injection guard

Context loading — Parallel, non-blocking: 360° profile, injections, queue

System prompt assembly — 15+ layers, live editable, freshly read from disk

Agentic loop — Max 10 iterations, tool parallelism, model fallback

Send response — Channel-specific formatting

Post-processing — Async: analytics, summarizer, KB feedback, memory

LLM	Multi-model with automatic fallback (Primary ↔ Secondary)
Agentic loop	Max 10 iterations, dynamic thinking
Tools	20+ static + dynamic skill tools
Skills	10+ hot-loadable skills (channel-filtered)
Prompt config	15+ MD files, live editable, no restart needed
Timeouts	10s/tool, 30s/total, exponential backoff
Media	Images + voice processed directly in LLM

Area	Sync method
Master data (customers, contracts)	Webhook + batch sync
CRM (contacts, tickets, deals)	Webhook + batch
Payments	Webhook (signature verified)
Knowledge base	Live + self-learning
Analytics	Auto-append (8 document types)
Conversations	Batch sync via API
360° profiles	On-demand build from 10+ sources
Engagement cache	Periodic rebuild
Audit & security	Event-based

Each index: own searchable/filterable/sortable attributes. KB index with AI embedding for semantic hybrid search.

Everything the dashboard can do, your systems can do too.

Area	Endpoints	Examples
Analytics	8	Sentiment, topics, trends, performance
Customer 360°	8	Search, profiles, rebuild, deep dive
Knowledge base	25+	CRUD, mining, gaps, import, scanner
Engagement	11	Reviews, retention, queue, settings
Prompts	10	Versioning, restore, preview
Webhooks	15+	Multi-channel + CRM + payments
Admin	35+	Security, users, test lab, partners

Authentication: Bearer token + OAuth session + webhook secrets.

Built for enterprise requirements. Tested with real data.

Simultaneous chats

Async, non-blocking, queue-based

Database queries

Optimized real-time search indices

Prompt updates

Hot-reload from disk, no restart

Background workers

Independent, process-managed, auto-recovery

Node.js TypeScript React Vite Gemini AI Meilisearch BullMQ REST API Webhooks

We'll show you the architecture in detail — in a 30-minute deep dive.