Self-Learning Knowledge Base
Not a static FAQ page. A living system that learns from every customer interaction and automatically gets better.
Three ways knowledge is created
Your knowledge base grows automatically — without manual effort.
Gap Detection
"What don't we know yet?"
The system scans all conversations the agent could not resolve. AI detects patterns and automatically generates Q&A suggestions. Your team reviews and approves with one click.
Conversation Mining
"What do we know but haven't written down?"
The system analyzes successfully resolved conversations and extracts question-answer pairs from real practice. New knowledge from experience — automatically.
Feedback Loop
"Which knowledge is good, which is bad?"
Every knowledge entry is automatically rated. Successful answers → 👍. Failed → 👎. After 3× 👎 an entry is flagged for review. Good knowledge ranks higher.
Hybrid AI Search
Your knowledge base uses two search methods in parallel — for maximum accuracy.
Find exact terms — fast and precise.
AI embeddings with 3,072 dimensions find the right answer even when the question is worded completely differently.
Knowledge entries can be assigned to a specific partner, dealer or location.
Example
Customer asks: "How can I cancel my subscription?"
KB also finds: "terminate contract", "cancellation", "end subscription" — thanks to semantic understanding.
Full control in the dashboard
Manage, import, scan and review — all in one place.
Overview & Editor
Filter all entries, edit them, view usage statistics.
CSV Import
Quickly import existing FAQs via bulk upload.
T&C Scanner
Upload terms & conditions — AI automatically extracts relevant FAQ entries.
Knowledge gaps
Review AI suggestions and approve with one click.
Categories
Self-learning categorization — the system automatically recognizes new topics.
Quality rating
Automatic scoring: good answers are prioritized, bad ones flagged.
Knowledge that never goes stale
See how the self-learning knowledge base transforms your support.
Request a Demo